BUSN 258 Customer Relations - All 8 Weeks Discussions

w1 dq1 - Customer Service – Impact

w1 dq2 - Building Relationships

w2 dq1 - Selling

w2 dq2 - Listening

w3 dq1 - Customer Contact

w3 dq2 - The Web

w4 dq1 - The Unreasonable Customer

w4 dq2 - Trends

w5 dq1 - Customer Feedback

w5 dq2 - Customer Recovery

w6 dq1 - Customer Expectations

w6 dq2 - Customer Loyalty

w7 dq1 - Emotional Labor

w7 dq2 - Employee Empowerment